In the Patient/Consumer Experience category, in the third quarter of 2016, StartUp Health's digital healthcare industry report ranked first in the US and international. The author will report on foreign companies in this category, analyze their products, business models, financing, etc., and provide reference for domestic investors and entrepreneurs.
This article introduces the reader to a systematic medical communication company called Klara, which connects the relevant personnel in all aspects of the medical treatment with the patients, which greatly facilitates the communication between doctors and patients, and makes medical providers more aware of their customers. Improve the patient experience.
As the industry's focus continues to tilt toward patients, patients are increasingly demanding medical providers, and medical service providers are hoping to listen more to their patients to improve their operational efficiency. Finding a suitable platform to generate effective communication is a real need shared by both parties.
A company called Klara is working on a communications platform that positions itself as a "professional medical version of WhatsApp." The platform has two ways of mobile APP access and web version access, but the founder said that Klara cannot simply be regarded as an information app. “We are not just a SMS app, but a systematic medical communication tool that ultimately serves patients.â€
Medical "central nervous system"
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Klara Mission: Building a Medical Central Nervous System
Founded in 2013, Klara was founded by Dr. Simon Bolz and Dr. Simon Lorenz and now has offices in New York and Berlin. In 2014, the company launched the Klara platform, which began as a patient-oriented B2C telemedicine messaging service and has now successfully transformed the platform into a B2B2C-mode medical communications center. The company stated that their goal is to establish the central nervous system of the medical industry . “We see medical care as a network, hoping to connect everyone involved in treating patients.†These include primary care physicians, medical experts, clinicians, and medical staff, health care companies, health care coordinators, and of course The patient itself.
“To achieve medical digitalization, the advancement of communication means is a major focus. Therefore, we must create a software that doctors and patients are willing to use every day, increase effective communication, and ultimately implement a better patient experience and medical service level. "Another co-founder and CEO Simon Bolz said. He also said that the way of telephone communication is time-consuming and misleading. In addition, for the sake of patient information security, medical personnel cannot use emails to convey information. Instant and high-security instant messaging is the best. solution. This is also the core issue they have to solve when they founded Klara.
Multiple functions under information security
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Payment of medical bills via the Klara platform in the future
Because Klara itself is a platform for delivering a wealth of medical information , it has applied for HIPAA (Health Insurance Circulation and Accountability Act) compliance. The platform's information is open to the public while ensuring external privacy. The authenticated users have a large degree of openness: all authenticated users can read and share clinical diagnosis records, treatment schedules, and other specific details of patients; medical team All members of the group can send information, laboratory results, and pictures to patients. Patients can also respond to them through the platform. The transmissions can be archived or exported to the patient's EHR. The medical team can also assign patients to employees. Send a team internal message or schedule a patient to another colleague.
Their future plans also include a fee-based system and an electronic prescription system that allows patients to pay for medical bills through the Klara platform. The platform now enables the automatic referral of patients from primary care physicians to specialist physicians and provides insurance pre-authorization.
Zhejiang Haisheng Medical Device Co., Ltd , https://www.hisernmedical.com