When you go to the hospital to see a doctor, you have to queue up and pay for the registration. When you meet the peak of the treatment, you will waste a lot of time in the queue. In the face of this "difficult problem" of seeing a doctor, many hospitals have a headache. Since 2014, the First Affiliated Hospital of Henan University of Traditional Chinese Medicine has begun to explore “smart medical care â€, relying on the information platform to optimize the outpatient process, and launched a variety of self-services such as medical self-service terminal equipment and WeChat medical platform. Appointment appointments at different time intervals, allowing patients to divert and peak visits, attracting more than 100 times in the province and abroad to visit.
At 9:10 am on July 22, Chen Ayi of Zhengzhou City entered the first floor of the new outpatient clinic of the First Affiliated Hospital of Henan University of Traditional Chinese Medicine, and went straight to one of the 13 medical self-service terminals on both sides of the gate.
She took out the medical card from the bag and inserted it into the self-service machine. She took a few clicks and got the respiratory registration list at 9 o'clock in less than 20 seconds.
"This self-service registration fee, I have used it for a long time, it is very convenient." Chen Ayi said as he walked.
This time is the peak of the visit, the reporter found that people queued in front of the charging window is much less than usual.
Ding Bo, director of the hospital outpatient department, told the reporter that the hospital currently installed more than 160 medical self-service terminals, which are located in emergency departments, outpatient clinics, medical technology inspection areas and inpatient departments, and are almost covered by “no blind spotsâ€. And to optimize the service function of the equipment for the demand characteristics of medical services in various regions, so that patients can find the service items they need faster.
In fact, in order to facilitate patients to seek medical treatment, as early as 2014, the First Affiliated Hospital of Henan University of Traditional Chinese Medicine opened “Smart Medicine†and launched the medical self-service terminal in the province.
In the past two years, the functions of self-service devices have become more and more perfect, and the self-service interface has been optimized from simple to complex, from simple to simple.
Nowadays, in addition to the registration, appointment and payment, the patient can also carry out cash recharge and bank card pre-charge recharge, charge detailed inquiry, drug inquiry, prescription printing, medical record printing, test result printing, inquiry, etc. UnionPay card refund and other operations.
The most important thing is that the patient can complete the process of issuing, recharging and registering on the self-service device in less than 1 minute.
The self-service equipment placed in the inpatient department can also realize the functions of hospitalization UnionPay pre-existing, pre-existing inquiry, hospitalization day list printing, hospitalization summary list inquiry, etc., which is convenient for hospitalized patients.
In addition, the hospital has placed 18 self-service test results printers. After the patient has finished the examination, he can get the inspection result in the self-service printer, and no need to go to the service window to ask the result.
"According to the test, the average waiting time for patients is reduced by more than 50%, and the number of round trips can be reduced by 60%." Ding Bo said that since the number of people who queued for payment has been greatly reduced, the 24 open charging windows have been opened since the new clinic was opened. Closed nine. It took about 10 minutes for a patient to wait in line for a normal payment, and now it is no more than 1 minute.
It is reported that in order to let these self-service devices bring better medical experience to patients, the hospital has volunteers every day to help the patients who come to the clinic for the first time before the self-service equipment.
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